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The fastest answer. Log in so the agent can see your account straight away.

Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.

Create an account in about two minutes and the welcome offer is added to your first deposit.

Welcome offer

150% up to €150 + 31 free spins

While you wait for our reply, your welcome package is ready to claim.

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.

We are online 24/7. Typical reply time: a few minutes on live chat.

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.

Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

Thanks for playing with Lucky31. If we got something wrong, tell us.